EcoGrid Electrical Pty Ltd ("we", "us", "our") is committed to protecting the privacy of personal information we collect about individuals who interact with our website, request a quote, or engage us for services.
What we collect
We may collect your name, phone number, email address, residential address, property type, energy usage details, and any other information you provide via our quote form, phone calls, or correspondence.
How we use it
- To respond to quote requests and provide installation services.
- To schedule site inspections and coordinate with you about works.
- To send invoices, receipts, and service updates.
- To comply with our legal and warranty obligations.
- With your consent, to send relevant offers or follow-ups.
Who we share it with
We share information only with parties needed to deliver our service — for example, suppliers, sub-contracted electricians, payment processors, and regulators (where required by law). We do not sell your personal information.
Storage and security
Information is stored on secure servers within Australia. We take reasonable steps to protect data against loss, misuse, and unauthorised access.
Your rights
You may request access to or correction of your personal information at any time. To do so, or to make a privacy complaint, email info@ecogrid.com.au.
Updates
We may update this policy from time to time. Material changes will be posted on this page with a revised "last updated" date.